Welcome to our FAQ. We’ve compiled answers to common questions about the brand, collections, and services. For anything further, please contact our Client Care team at info@kadijakanu.com.

 

 

Orders & Products

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Q: Where is your brand based?

We are proudly based in the United Kingdom and Sierra Leone, with all design, development, and dispatch operations managed from our London location.

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Q: Where can I purchase your collections?

Our full collections are exclusively available at www.kadijakanu.com.

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Q: Are your collections limited edition?

Yes. Each piece is produced in limited quantities to preserve exclusivity and craftsmanship.

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Q: How do I know which size to choose?

The request form includes a detailed size guide. If you’re between sizes or need tailored advice, you may select the tailoring option during checkout or contact our Client Care team for personalised support.

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Q: Will sold-out items be restocked?

No. Our pieces are produced in limited runs and are not restocked once sold out.

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Q: Can I cancel or change my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact our Client Care team as soon as possible. Once an order has been processed or dispatched, changes cannot be made.

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Q: Can I request a made-to-order piece outside the current collection?

We currently offer custom tailoring only for pieces within our collections. Special commissions may be considered on a case-by-case basis—please contact us to discuss.

 

 

Shipping & Delivery

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Q: Do you ship internationally?

Yes, we ship globally. International delivery times and fees vary by destination.

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Q: What are your shipping options?

• UK Standard Delivery (3–5 working days) – Rates calculated once orders are confirmed.

• International Express Delivery (3–7 working days) – Rates calculated once orders are confirmed.
   

Q: Will I have to pay customs duties or VAT?

For orders outside the UK:

• VAT is not charged at checkout.

• Import duties and local taxes may apply upon delivery, depending on your country. These charges are the buyer’s responsibility unless otherwise stated.
   

Q: Can I track my order?

Yes. A tracking link will be emailed to you once your order has been shipped.

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Q: What happens if my package is delayed or lost?

If your order is delayed beyond the estimated timeframe or appears lost in transit, please contact us promptly. We will work with the courier to resolve the issue and keep you updated throughout.

 

 

Returns

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Q: What is your return policy?

We accept returns within 14 days of delivery. Items must be returned in their original, unworn condition with packaging intact. Customers are responsible for return shipping unless the item is faulty.

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Q: How do I request a return?

Submit a return request by emailing info@kadijakanu.com with your order number. We’ll guide you through the process.

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Q: Are international returns accepted?

Yes. International returns are accepted, but customers are responsible for return shipping unless the item is faulty.

 

 

Payments

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Q: What payment methods do you accept?

We accept major credit/debit cards, PayPal, and Apple Pay.

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Q: Can I pay in instalments?

No, we do not currently offer a payment plan or instalment options.

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Q: Do you offer discounts or sales?

No. In keeping with our commitment to sustainable, seasonless design, our pieces do not go on sale. For exclusive offers, we invite you to join our mailing list.

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Q: Is my payment information secure?

Yes. All payments are processed securely using encrypted technology via trusted providers such as Stripe and PayPal. We do not store any card details on our servers.

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Q: Do you issue VAT invoices?

Yes. If you require a VAT invoice, please contact our Client Care team with your order number.

 

 

Sustainability & Craftsmanship

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Q: Where are your garments made?

All garments are designed and produced in Sierra Leone by carefully selected ateliers, ensuring ethical practices and exceptional quality.

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Q: Are your fabrics sustainably sourced?

Where possible, we use responsibly sourced textiles and partner with artisans who share our values around sustainability and ethical craftsmanship.

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Q: Is your packaging sustainable?

Yes. We use recycled and recyclable materials for all packaging, with a focus on minimal environmental impact.

 

 

Custom Tailoring

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Q: Do you offer tailoring services?

Yes. We provide custom tailoring for pieces from our collections, crafted to ensure an impeccable fit. Remote tailoring support is available for international clients, and in-person fittings may be scheduled by appointment at select locations.

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Q: How do I request tailoring and what is the process?

Tailoring can be requested during the ordering process or arranged through our client services team. Our specialists will guide you through the required measurements and coordinate fittings—either virtually or in person—to suit your schedule. The tailoring process typically takes 2 to 4 weeks, depending on the complexity of the garment and your location. Final pricing is confirmed following a personal consultation.

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Q: What are your tailoring policies, and what if I need adjustments after delivery?

Tailored garments are final sale and not eligible for return. If adjustments are required after delivery, please contact us within 7 days. Our team will review your request and offer guidance to ensure your piece fits flawlessly.

 

 

Contact & Support

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Q: How can I contact you?

You can reach our Client Care team at info@kadijakanu.com. We aim to respond within 24 hours, Monday–Friday, 9 AM–6 PM (UK time).

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Q: Do you have a physical store or showroom?

We are currently an online-only brand. Select pieces may appear in exclusive pop-ups or by-appointment-only showrooms.

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Q: Do you offer virtual consultations or styling advice?

Yes. We offer complimentary virtual consultations to assist with sizing, styling, and tailoring requests. Please contact info@kadijakanu.com to book an appointment.